FAQ'S

 

Ordering and Payment 

Our online store is open 24 hours, 7 days a week!

After you place your order, an e-mail confirmation including your order number, will be sent to the e-mail address that was entered on your order form. Once your payment has been approved, your item will be packed and dispatched. You will be notified by email, to advise if any of the items you have ordered are out of stock. In this instance, the full amount will be refunded using your original payment method.

 

Payment Methods

Payment can be accepted by most general credit cards through our secure checkout: Visa, Mastercard and Amercian Express. Our online payments use Eway Services as our credit card gateway. Please note that your credit card details will not be stored and you can feel confident that your personal information and credit card data is completely safe. Afterpay is also available.

 

Delivery

FREE SHIPPING FOR ORDERS OVER $75 TO ANYWHERE IN AUSTRALIA!
Most items available for purchase on the New Generation Online Store are held in stock, and are ready to ship once payment has been made (unless otherwise specified).

Australian Orders
Standard Post (2-5 business days) FREE SHIPPING WITHIN AUSTRALIA FOR ORDERS OVER $75!

Express Post (1-3 business days) $15.00

International Orders
Air Mail (7-21 business days)
$35.00 AUD flat rate

 

Privacy

When you join our mailing list, we collect information such as your name, e-mail and postal address. To process and fulfill your orders online, you will also be asked to provide us with your shipping address, telephone number, credit card number and expiration date. For security reasons, we do not store your credit card details on the New Generation Clothing site. We do not share credit card information with third parties, except for the purpose of processing payment for products you’ve ordered and as required by law.

New Generation Clothing also collects e-mail addresses at various locations within the site (including when you order from the site) so that we can send you any necessary e-mail messages related to your order – such as an order confirmation notice. In addition, we maintain a record of your product interests, and anything else that might enable us to personalize your shopping experience. We also examine site use and traffic to improve our web site design and the products and services we offer. New Generation Clothing appreciates that it must store and use client information responsibly.

New Generation Clothing will not rent or sell your e-mail address for any reason. You may at any time request that you be removed from our mailing list. To do so, please send an email message to with ‘take off’ in the subject line to info@newgeneration.com.au and we will happily delete your details as per your request.

FAQ’s

  • How long will it take me to receive my order?
  • Can my delivery be sent to a PO Box?
  • I’m after an item that is marked “sold out”.
  • How true are the garment colours of the products for sale?
  • What if an item doesn’t fit, or I don’t like it once I have received it?
  • Can I redeem an existing New Generation Gift Voucher to purchase online?

 

How long will it take me to receive my order?

If ordering within Australia, then typically you will receive your order within 1-3 business days. Please allow an extra day for Western Australia and some regional areas. In most cases, orders placed and paid for prior to 12:00pm (AEST) will be shipped the same day. Orders placed after 12:00pm will be shipped the following business day. We do not process or ship orders on weekends or public holidays. 

 

Can my delivery be sent to a PO Box?

Yes, at this stage we are using the Australia Post network, and PO Boxes are acceptable.

 

I’m after an item that is marked “sold out”.

Like any store, our stock of products is limited and if an item is marked “sold out” then it is likely to not be available any more. However, you are welcome to email us at online@newgeneration.com.au with details of the item you are wanting to purchase and we will try to get one in for you.

 

How true are the garment colours of the products for sale?

Garment colours will be reproduced as true and accurately as possible. However, slight variations in colour and size specifications can sometimes occur. Please also note that the way the colours appear on screen is also a result of the settings and colour calibration of your monitor.

 

What if an item doesn’t fit, or I don’t like it once I have received it?

You are free to return or exchange an item, as long as the item is in new, un-worn and un-used condition with all tags attached. Please email us at online@newgeneration.com.au for a return authorisation number (RA) with which to return the goods. Goods are to be returned at your expense, but a replacement item will be shipped to you at no extra charge.

 

Can I redeem an existing New Generation Gift Voucher to purchase online?

Yes, you can redeem New Generation Gift Vouchers online, but only Gift Vouchers purchased from the Online Store (not Gift Vouchers purchased in the retail stores). You will be sent instructions with the voucher on how to redeem your voucher at the checkout, that will apply the full voucher amount as a discount off your purchase. Any questions please email us online@newgeneration.com.au.

Gift Vouchers purchased online can be redeemed at any of our retail stores.

 

 

Our online team is on hand to help you Monday to Friday 9:00am - 4:00pm.

Please contact us via email and we will get back to you as soon as we can.

Email: online@newgeneration.com.au

 

 

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